Refund policy

We want you and your pet to be happy with your order. If you are not satisfied, you can request a return within 30 days of receiving your item.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your proof of purchase.

How to start a return: contact us through our Contact page with your order number. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping: return shipping costs are paid by the customer, unless the item arrived damaged, defective, or incorrect.

Damaged, defective or wrong items: please inspect your order when it arrives and contact us within 7 days with a photo of the problem. We will send a replacement or issue a full refund, including shipping.

Refunds: once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need extra time to post the refund.

Exchanges: the fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Questions? Contact us any time through our Contact page.